Privacy Policy

Effective Date: 08 June 2026
Last Updated: 08 June 2026

Olive Media ("Company", "We", "Us", or "Our") is committed to protecting the privacy and security of our customers, website visitors, merchants, business partners, and users.

This Privacy Policy explains how we collect, use, store, process, and protect information when you access our website, software products, digital services, web applications, mobile applications, APIs, and other related services.

1. Business Nature

Custom Software Development
Web Application Development
Mobile Application Development
SaaS (Software as a Service) Solutions
Website Design & Development
API Integration Services
Digital Products & Software Licensing
Digital Marketing Services
Business Automation Solutions
Technical Consulting Services

We provide technology services only and do not engage in any activity prohibited under applicable laws and regulations.

2. Information We Collect

A. Personal Information

Full Name
Mobile Number
Email Address
Company Name
Business Address
GST Details
Billing Information
Support Requests
Communication Records

B. Business Information

Project Requirements
Technical Specifications
Development Requirements
Business Documents voluntarily provided by clients
API Integration Details required for service delivery

C. Technical Information

IP Address
Browser Information
Device Information
Operating System
Login Activity
Website Usage Data
Session Information
Cookies and Similar Technologies

D. Transaction Information

Order Details
Invoice Information
Subscription Details
Payment Status
Purchase History

Olive Media does not store complete debit card, credit card, net banking credentials, UPI PINs, CVV numbers, or other sensitive payment credentials on its servers.

3. How We Use Information

Delivering software and digital services
Processing customer orders
Providing technical support
Managing customer accounts
Improving service quality
Enhancing platform security
Preventing fraud and abuse
Sending transactional communications
Managing subscriptions
Generating invoices and tax documents
Complying with legal obligations
Monitoring system performance
Conducting internal business analysis

4. Legal Basis of Processing

Performance of a contract
User consent
Legitimate business interests
Compliance with legal obligations
Fraud prevention and security purposes

5. Payment Processing

Payments for software products, subscriptions, development services, and digital products are processed through authorized third-party payment processors and payment gateways.

All payment transactions are processed through secure encrypted channels.

6. KYC, Fraud Prevention & Security Monitoring

Verify customer information
Reject suspicious transactions
Suspend fraudulent accounts
Cooperate with law enforcement agencies
Maintain logs for security investigations

7. Data Sharing and Disclosure

We do not sell, rent, lease, or trade personal information to third parties.

Payment Processors
Hosting Providers
Cloud Infrastructure Providers
Technology Service Providers
Legal and Regulatory Authorities
Professional Advisors and Auditors

8. Data Security

SSL Encryption
Secure Server Infrastructure
Access Control Mechanisms
Firewall Protection
Security Monitoring
Data Backup Procedures
Authentication Systems

Despite reasonable safeguards, no internet-based system can guarantee absolute security.

9. Data Retention

Deliver services
Fulfill contractual obligations
Maintain business records
Resolve disputes
Meet tax and legal requirements
Detect and prevent fraud

10. Cookies Policy

Improve website functionality
Analyze website performance
Remember user preferences
Maintain security
Enhance user experience

Users may manage cookie preferences through browser settings.

11. Third-Party Services

Our website, software, or applications may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of external websites or services.

12. User Rights

Access personal information
Correct inaccurate information
Request deletion of data
Withdraw consent where applicable
Request information regarding data processing
Raise privacy-related concerns

13. Children's Privacy

Our services are intended for businesses, professionals, and individuals aged 18 years or older.

We do not knowingly collect personal information from minors under the age of 18.

14. Compliance With Laws

Applicable Laws
Government Orders
Court Orders
Regulatory Requirements
Law Enforcement Requests

15. International Data Transfers

Where necessary, information may be processed, stored, or transferred through cloud infrastructure and service providers located in different jurisdictions.

16. Changes to This Privacy Policy

Olive Media reserves the right to modify, update, or revise this Privacy Policy at any time.

Updated versions shall become effective immediately upon publication on our website.

17. Contact Information

Olive Media
GST Number: 09MJZPK0648G1ZD
Website: https://olivemedia.in
Email: support@olivemedia.in

For privacy-related questions, legal notices, or data protection requests, users may contact us through the above communication channels.

Declaration

By using the website, software, applications, APIs, digital products, or services provided by Olive Media, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, and processing of information as described herein.